Role OverviewThe Customer Service Representative is responsible for responding to and resolving patient inquiries regarding their bills for both hospital and physician accounts. The role involves accessing the billing system, communicating with other areas of the revenue cycle, and performing various tasks to resolve patient inquiries.
What You Will Do
The Customer Service Representative will respond to patient inquiries via telephone, mail, email, and in person, access the billing system, communicate with other areas of the revenue cycle, and perform tasks such as insurance eligibility and updates, money transfers, account adjustments, and updates to demographic information.
Why It Might Be a Fit
The ideal candidate will have three years of relevant work experience, including telephone customer service, knowledge of third-party insurance and medical terminology, and excellent customer service skills.
Requirements
- High School Diploma
- Three years of relevant work experience, including telephone customer service
- Knowledge of third-party insurance and medical terminology
- Excellent customer service skills and demonstrated problem-solving ability
Benefits
- Signing bonus available
- Prorated compensation for part-time or reduced schedules
- Health and safety regulations and requirements
- Standards of Respect: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player, and Be Kind
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