Customer Service Representative

A. Duie Pyle is seeking a Customer Service Representative to join our team to serve as a key point of contact for both internal and external customers. This role is responsible for managing inquiries, scheduling shipments, handling requests, resolving issues and ensuring clear, timely communication to deliver exceptional customer service.

What You Will Do

Scheduling pick-ups, tracing shipments, providing shipment ETAs, rate quotes, and or freight charges, coordinating with internal departments and partners, scheduling delivery appointments, handling re-consignments, coordinating communication with customers, drivers, and Accounts Receivable, ensuring accurate billing of shipments, compiling and delivering custom reports, performing daily audits of reports, documenting all customer interactions, assisting customers with “My Pyle” registration and utilization of our web site.

Why It Might Be a Fit

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Requirements

• 1 year of prior customer service experience preferred
• Experience in a fast-paced work environment; strong attention to detail
• Strong familiarity with MS Office (Word, Excel and Outlook); basic typing skills
• Ability to prioritize tasks and meet deadlines; work effectively as an individual contributor and or as part of a team
• Willingness to maintain a flexible schedule to meet the needs of the business, including but not limited to early mornings, evenings, and non-traditional holidays

Benefits

• Weekly pay every Friday via direct deposit
• Paid vacation, PTO, and annual holidays
• Medical, Dental, Vision and Life Insurance
• 401(k) with Company Match; Annual Profit Sharing (100% employer paid)
• Short Term and Long Term Disability
• Wellness Programs for yearly benefits discount