Role OverviewThe Customer Service Representative will work on-site at Mechanics Bank, performing basic to moderately complex banking transactions, delivering high-level service, and resolving inquiries. The role requires attention to detail, excellent interpersonal skills, and the ability to work independently and collaborate as a team member.
What You Will Do
The Customer Service Representative will perform routine teller transactions, accept and process customer transactions, and assist customers with account reconcilement, copies of statements, and other services. They will also provide exemplary customer service, identify additional customer needs, and make recommendations through proactive conversations.
Why It Might Be a Fit
The ideal candidate will have a high school degree or GED, a minimum of 1 year of experience in a banking environment, and excellent interpersonal skills. They should be able to work independently and collaborate effectively as a team member, and have a basic knowledge of bank deposit products and services.
Requirements
- High School Degree or GED
- 1 year experience in a banking environment
- Excellent interpersonal skills
- Attention to detail
- Ability to work independently and collaborate as a team member
Benefits
- Medical, prescription, dental, and vision coverage
- Employee Assistance Program
- Life Insurance
- AD&D
- Disability benefits
- Health Savings Account
- Healthcare and Dependent Care Flexible Spending Accounts
- Commuter/Parking Benefit
- 401(k) and Roth 401(k)
- 529 Education Savings plan
- Tuition Reimbursement Program
- Student Loan Assistance Program
- Supplemental Health plans
- Voluntary Legal and Identity Theft Services
- 11 paid holidays
- Paid Sick days
- Up to 25 paid vacation days
- 16 hours of paid volunteer time
- Free personal checking and savings account
- Discounted rates on primary residence loan
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