Role OverviewThe Customer Service Representative will serve as a primary point of contact for customers, generate invoices, and coordinate communication between customers, marketing staff, and production teams. They will also assist with maintaining customer accounts, supporting business development efforts, and reconciling service and shipping tickets.
What You Will Do
The Customer Service Representative will respond to customer inquiries, resolve service concerns, and promote professionalism and positive customer interactions. They will also provide coverage for the Business Development & Customer Service Supervisor when needed.
Why It Might Be a Fit
The Customer Service Representative will be part of a compassionate, mission-driven team that values every person. They will have opportunities for career growth, clear pathways to advancement, and leadership training.
Requirements
- Associate degree
- Two years of relevant experience
- Strong customer service and relationship-building skills
- Excellent written and verbal communication abilities
- Strong organizational skills and attention to detail
- Computer proficiency and experience with Microsoft Office applications
- Ability to manage multiple priorities in a fast-paced environment
- Ability to work effectively with customers, production staff, and leadership
Benefits
- No-Premium Health Insurance
- Education Support
- Paid Training & Coaching
- Career Growth
- Work-Life Harmony
- Generous paid time off and supportive scheduling
]]>