Role OverviewJoin Steves & Sons as a Customer Service Representative to manage the full customer order cycle, ensuring seamless communication and efficient order fulfillment. This role requires strong organizational skills and attention to detail to uphold exceptional customer service and timely delivery.
What You Will Do
Process customer orders, respond to customer inquiries, and collaborate with sales, production, quality, and logistics teams to resolve order issues and discrepancies.
Why It Might Be a Fit
If you're a motivated and detail-oriented professional with a passion for providing outstanding customer service in a manufacturing setting, this role may be a good fit.
Requirements
- Proven experience in customer service, order management, or a similar role within a manufacturing or distribution environment
- Strong organizational skills and exceptional attention to detail
- Excellent communication and interpersonal skills
- Ability to coordinate multiple departments and prioritize tasks in a fast-paced environment
- Proficiency with order management systems, ERP software, and Microsoft Office Suite
Benefits
- Medical coverage with multiple plan options
- Dental Insurance
- Vision Insurance
- Telehealth and virtual care services
- Employee Assistance Program (EAP)
- Medical transportation coverage
- Wellness resources and healthcare support
- Company-Paid Basic Life & AD&D Insurance
- Voluntary Life Insurance for employees and dependents
- Short-Term Disability coverage
- Flexible Spending Accounts (Medical FSA and Dependent Care FSA)
- Legal and Identity Theft Protection plans
- 401(k) and Roth 401(k) options
- Generous company match to help you save for the future
- 40 hours of vacation after 90 days of employment
- Paid company holidays
- DailyPay access for paycheck flexibility
- Employee discount marketplace
- Pet Insurance
- Employee recognition and service award programs
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