Customer Service Representative

Riverside Insights
United States, US
Remote
Job Description
Riverside Insights is seeking a Customer Service Representative to deliver world-class support to customers. The role involves resolving issues, educating users on the platform, and fostering strong relationships through excellent service. This is a fully remote position with opportunities for professional development.

Requirements

  • Strong professional communication skills (phone and written)
  • Prior experience in delivering excellent customer service in a call center setting
  • Attention to detail and accuracy in data entry and ticket resolution
  • Commitment to continuous learning

Benefits

  • Medical, Dental, and Vision plans
  • Company paid basic life and AD&D insurance
  • Company paid short-term and long-term disability
  • Supplemental life insurance options
  • Company paid Employee Assistance Program (EAP)
  • Retirement plan with discretionary company matching
  • Flexible Spending Account (FSA) and Health Savings Account (HSA) options
  • Premium subscription to Calm for employee and dependents
  • Company paid time off (PTO)
  • 13 named holidays, 2 floating holidays, and 4 early-release half days
  • Quarterly Focus Days
  • Flexible work arrangements
  • Work-from-home expense reimbursement
  • Tuition Reimbursement Program
  • Company orientation and 30/60/90 Day Onboarding
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