Customer Service Representative

MEC Inc.
Mayville, WI
Category Sales
Job Description
MEC is seeking a Customer Service Representative to support sales order management, forecast management, and customer interface for a metal fabricator. The role involves responding to customer EDI exceptions, monitoring pricing, and coordinating shipments. It's a long-standing company with a strong emphasis on employee empowerment and customer satisfaction.

Requirements

  • Reviews and enters sales orders
  • Reviews and takes action on EDI exceptions
  • Monitors and orders returnable containers
  • Coordinates shipments
  • Follows up on customer requests
  • Reviews and evaluates forecasts
  • Tracks delivery status
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