Customer Service Representative

City of New York
New York, NY
Category Administration
Job Description
The NYC Department of Consumer and Worker Protection (DCWP) is seeking a Customer Service Representative with strong customer service, communications, and organizational skills to perform a variety of tasks, including providing high-volume customer service, processing payments, and checking records for accuracy.

Requirements

  • Perform ordinary mathematical computations while accepting and processing payments
  • Under supervision, perform clerical work including routine data processing functions, recording, researching, checking and maintaining records, furnishing information to licensing applicants, and processing applications
  • Check records for accuracy of information and for conformity with established policy and procedures
  • Provide high-volume customer service to licensing applicants in person and via phone
  • Assist applicants with outreach to other city agencies, as well as interagency communication to help resolve issues pertaining to their license
  • Answer telephone calls, emails and written correspondence and communicate applicant information
  • Attend seminars, meetings and/or trainings
  • All relevant and related Licensing tasks as assigned when needed
  • Follow all division and agency policies and procedures
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