Customer Service Representative

National Veterinary Associates
Naples, FL
Category Customer Service
Job Description
Customer Service Representative providing excellent client experience, handling phone calls, mail, and client information, and escalating complex matters.

Requirements

  • Provides excellent and expeditious client experience
  • Answers phone calls and handles incoming and outgoing patients
  • Handles mail and e-mail
  • Maintains client information and service data within practice management software
  • Escalates complex matters to senior staff
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