Customer Service Representative

INTRUST Bank
Wichita, KS
Category Customer Service
Job Description
The Customer Service Representative is responsible for responding to customer inquiries, and servicing customers’ accounts in a friendly and professional manner. Expands customer relationships through needs-based conversations and promotes an environment of teamwork within the department and across the bank.

Requirements

  • Excellent telephone and interpersonal skills to ensure a high level of customer satisfaction
  • Responsible for own contributions and works as a team to meet the 75% service quality standard
  • High level of time management, attendance, and punctuality

Benefits

  • Competitive pay
  • Generous time off
  • Paid time off to volunteer in the community
  • Paid employee and family sick leave
  • Paid parental leave
  • 401(k) plan with 6% employer match and 100% immediately vested
  • 3% non-elective company contribution; non-elective contribution vested after 3 years of service
  • Tuition reimbursement for full-time and part-time employees enrolled in any degree program
  • Medical, dental, and vision insurance
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