Customer Service Representative

Multi-Color Corporation
City of Rochester, NY
Job Description
Build your Career with an Industry Leader. The Customer Service Team delivers MCC Label’s World Class Service model by providing clear, concise and timely information regarding our customers’ purchase orders and shipments.

Requirements

  • Knowledge of, understanding of and compliance to all Quality System Documents that are associated with this job description.
  • Provide World-Class Customer Service.
  • Manage customer purchase orders from order entry through shipment by consistent and accurate communication with internal and external customers.
  • Investigate customer issues and seek information about the real underlying needs of the customer beyond those initially expressed.
  • Exhibit understanding and appreciation of opposing perspectives on issues and adapt an approach as the situation changes.
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