Customer Service Representative

Requirements

• Knowledge of, understanding of and compliance to all Quality System Documents
• Actively participate in Hammer Packaging’s Lean, Quality, Product Safety, SQF (Safe Quality Foods), and Workplace Safety Programs
• Provide World-Class Customer Service
• Takes personal responsibility for their customers by providing accurate and timely information regarding purchase orders received
• Manages the process of customer purchase orders from order entry through shipment by consistent and accurate communication with internal and external customers
• Investigates the customer’s issues and seeks information about the real underlying needs of the customer beyond those initially expressed
• Effectively communicates and takes swift action to consistently exceed customer expectations to ensure accessibility to information and assistance in resolution of issues
• Committed to expanding their knowledge of MCC’s products, services and solutions
• Work collaboratively within the plant
• Works co-operatively within diverse departments, groups and across the plant to achieve the plant goals
• Demonstrate World Class Customer Service by satisfactorily performing to the following Key Performance Indicators

Benefits

• Paid time off
• Health insurance
• 401(k) matching
• Retirement plan
• Safety training