Customer Service Representative- NC Department of Vital Statistics

IFB Solutions
Winston-Salem, NC
Job Description
The Customer Service Representative is responsible for supporting the NC Department of Vital Statistics via customer support work-types for help desk and call center, including troubleshooting systems, providing technical assistance, and answering frequently asked questions.

Requirements

  • Assist business partners with technical and system support
  • Troubleshoot systems and provide technical assistance
  • Assist individuals with certificate orders
  • Answer frequently asked questions
  • Assist with application requirements
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