Role OverviewAs a Customer Service Representative, you will respond to alarm activations, dispatch emergency responders, and deliver exceptional service to customers in a fast-paced and high-stakes environment.
What You Will Do
You will process outbound calls to customers and authority agencies, provide detail-oriented customer service, respond to emergency signals, and handle security alarm activations in a professional manner.
Why It Might Be a Fit
This role requires a sense of urgency, multitasking, and remaining calm in stressful situations. You will have opportunities for annual salary increases, shift differentials, and performance bonuses, as well as additional compensation for bilingual in Spanish.
Requirements
- Associate degree, equivalent Military, or 2+ years of relevant work experience in customer service
- Proficient computer, written, and verbal skills
- Comfortable using a headset in a high call volume setting
- Ability to successfully clear a drug screen and background check
Benefits
- Annual salary increases
- Shift differentials
- Performance bonuses
- Medical, Dental, Vision, and 401k
- Additional compensation for bilingual in Spanish
- Paid Vacation and Sick Time
- Wellness Program + Wellness DAYS OFF
- Internal advancement opportunities
]]>