Role OverviewAAS is seeking a polished, professional, and enthusiastic Customer Service Representative (CSR) to join our team in Fort Worth, TX. The CSR plays a vital role in delivering world-class customer service while performing key administrative and operational duties.
What You Will Do
Serve as the first point of contact, creating lasting impressions through service excellence. Greet and assist guests at the FBO with warmth and professionalism. Utilize creativity and attention to detail to create memorable experiences for guests.
Why It Might Be a Fit
This fast-paced, team-oriented environment demands a detail-driven and customer-focused individual who consistently demonstrates professionalism, courtesy, and adaptability in interactions with pilots, crew members, passengers, and internal stakeholders.
Requirements
- High school diploma or equivalent required
- Minimum of 3 years of experience in customer service, preferably in aviation, hospitality, or luxury service environments
- Exposure to aviation operations or prior experience within a Fixed Base Operator (FBO) preferred
- Experience working in high-volume or fast-paced environments where multi-tasking and client engagement are key to success
- Familiarity with scheduling platforms, service coordination tools, or CRM systems such as Salesforce preferred
- Bilingual proficiency preferred
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts (FSA)
- Health Savings Accounts (HSA)
- Vacation time
- Sick time
- Holidays
- Paid family caregiver leave
- Mental health and wellness resources
- Life Insurance
- Disability Insurance
- 401(k) with company match
- Tuition assistance
- Additional programs to support Associates and their families
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