Role OverviewAs a Customer Service Agent within our vision and dental team, you will be the cornerstone of our customer support operations. You'll interact with Federal employees and customers via email and telephone, assisting them with a variety of needs, including account updates and program information. You'll also handle outbound calls to ensure our customers have the best experience possible and support various administrative tasks as needed.
What You Will Do
Interact with Federal employees and customers via email and telephone, assisting with account updates and program information, handle outbound calls, and support administrative tasks.
Why It Might Be a Fit
We're looking for someone who is passionate about delivering exceptional customer service and thrives in a fast-paced environment. You'll have the opportunity to make a significant impact while honing your skills and advancing your career.
Requirements
- High school diploma or equivalent
- At least 1 year of customer service experience or demonstrated strength in customer service skills
- Experience with web-based customer service systems
- Familiarity with work distribution systems
Benefits
- $18.66/hr
- $5.09 health and wellness benefit (up to 40 hours per week)
- 1 full week of training - PAID
- All equipment provided
- Hybrid work opportunity
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