Customer Service Representative, Peacock

NBCUniversal
7580 Golf Channel Drive, FL
Category Communications
Job Description
Peacock, NBCUniversal's new streaming service, is seeking Customer Service Representatives to provide support to viewers via social media, chat, email, and more. The role involves troubleshooting technical issues, maintaining customer satisfaction, and ensuring accurate account information. It's a hybrid position requiring flexibility in scheduling to cover different shifts and days.

Requirements

  • Strong written and verbal communication skills
  • Excellent typing, phone, and computer navigation skills
  • Proficiency with social media platforms
  • Proficiency with navigating the Internet and email
  • Knowledge of digital streaming services and devices
  • Willingness to work evenings, weekends, holidays, and overtime
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