Role OverviewThe Texas Workforce Commission is seeking a Customer Service Representative to handle Employer inquiries and provide supportive education and guidance to customers in the areas of TAX account and unemployment benefit claims.
What You Will Do
Respond to and resolve routine Employer Tax inquiries, assist employers in navigating self-service options, and maintain a composed and professional demeanor while handling challenging calls.
Why It Might Be a Fit
A great fit for this role is someone with experience in customer service, clerical, call center, or administrative support work, with excellent communication and computer skills, and the ability to deliver services with a high level of customer service.
Requirements
- Six months of experience in customer service, clerical, call center, or administrative support work
- Relevant academic credits may be applied toward experience qualifications for this position
- One year of experience in customer service or call center in support of answering telephone calls
- Experience working in a call center environment or with other government agencies providing services to employers
- Ability to deliver services using a high level of customer service
- Excellent computer skills
- Skills and knowledge of basic accounting practices plus
- Knowledge of Microsoft Word, Excel, Outlook, and Internet Explorer
- Exceptional verbal and written communication skills
- Bilingual (English and Spanish) skill set
Benefits
- A Family Friendly Certified Workplace
- Competitive salary: $3,476.96/month
- Defined Retirement Benefit Plan
- Optional 401(k) and 457 accounts
- Medical Insurance
- Paid time off, including time for vacation, sick and family care leave
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