Role OverviewProvide friendly, professional support to customers through phone, live chat, and other communication channels. Assist with online orders, order management, returns, product questions, and issue resolution.
What You Will Do
Respond to customer inquiries, assist with online orders, research and resolve customer questions, and track customer returns.
Why It Might Be a Fit
1+ year of customer service experience, strong verbal and written communication skills, and ability to work effectively with customers, coworkers, and internal teams.
Requirements
- 1+ year of customer service, call center, retail, order management, or related experience
- Experience supporting customers by phone, live chat, email, or other digital channels
- Strong verbal and written communication, listening, and problem-solving skills
- Excellent customer service and conflict-resolution skills
- Comfortable navigating multiple computer systems and software applications
- Working knowledge of Microsoft Office Suite
- Strong attention to detail and ability to manage multiple priorities in a fast-paced environment
Benefits
- Competitive pay
- Medical, dental, and vision insurance
- Paid time off and paid holidays
- 401(k) with company match
- Associate discounts
- Career growth and advancement opportunities
- Training and professional development
- A collaborative, team-focused work environment
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