Role OverviewWe are looking for an enthusiastic and self-motivated Customer Service Representative to join our team. As a Customer Service Representative, you must be able to work in a fast-paced environment, be flexible with an aptitude for learning, understanding, and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call.
What You Will Do
Answer incoming calls and respond to customer's requests, book appointments for members with a high degree of data accuracy, maintain excellent written and verbal communication skills, identify and escalate issues to supervisors, and inform clients by explaining procedures; answering questions; providing information.
Why It Might Be a Fit
The ideal candidate will have excellent oral and written communication skills, the ability to multitask, and experience in providing exceptional customer service and maintaining established quality requirements.
Requirements
- High school graduate or G.E.D.
- Minimum of one year experience in an inbound/outbound call center or retail environment is preferred
- Excellent oral and written communication skills
- Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously
- Ability to type at least 25 words per minute is preferred
- Experience in providing exceptional customer service and maintaining established quality requirements
- Must be able to pass a background check
Benefits
- Opportunity to continue working from home in our post-pandemic workplace
- Eligible for Medical, Dental, and Vision after 60 days of continuous employment
- $15,000 Life Insurance (Company Paid)
- 401K plan eligibility after 1 year of service w/company match of up to 4%
- Paid Time Off - Earn 10 days per year after 90-day probationary period
- $200 Monthly Incentive Bonus Plan
- Weekly/monthly gift card drawings/contests for meeting goals
- Career learning and development programs
- Casual dress code
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