Role OverviewWe are looking for an enthusiastic and self-motivated Customer Service Representative to join our team. As a Customer Service Representative, you must be able to work in a fast-paced environment, be flexible with an aptitude for learning, understanding, and conveying information.
What You Will Do
Answer incoming calls and respond to customer's requests, book appointments, maintain excellent written and verbal communication skills, identify and escalate issues to supervisors, and adapt to fast-changing guidelines with customers.
Why It Might Be a Fit
Excellent communication skills, ability to multitask, and experience in providing exceptional customer service are required. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call.
Requirements
- High school graduate or G.E.D.
- Minimum of one year experience in an inbound/outbound call center or retail environment
- Excellent oral and written communication skills
- Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously
- Ability to type at least 25 words per minute
- Experience in providing exceptional customer service and maintaining established quality requirements
- Must be able to pass a background check
Benefits
- Opportunity to continue working from home in our post-pandemic workplace
- Eligible for Medical, Dental, and Vision after 60 days of continuous employment
- $15,000 Life Insurance (Company Paid)
- 401K plan eligibility after 1 year of service with company match of up to 4%
- Paid Time Off - Earn 10 days per year after 90-day probationary period
- $200 Monthly Incentive Bonus Plan
- Weekly/monthly gift card drawings/contests for meeting goals
- Career learning and development programs
- Casual dress code
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