Role OverviewThe Senior Representative - Customer Service will respond to customer inquiries, resolve complex requests, and provide updates to internal teams. The role involves building business relationships, mentoring team members, and processing payments.
What You Will Do
Responsibilities include answering customer questions, handling account inquiries and complaints, and providing training to team members.
Why It Might Be a Fit
The ideal candidate will have strong time management skills, solid interpersonal skills, and the ability to work effectively in a diverse environment.
Requirements
- High School Degree or Equivalent required; Associates’ Degree (U.S.)/College Diploma (Canada) preferred
- 5+ years of relevant experience
- Strong time management skills
- Solid interpersonal skills
- Ability to communicate verbally and in writing
- Ability to work well under pressure
- Strong attention to detail
- Ability to handle customers sensitively and professionally
- Proficient computer skills including familiarity with MS Word, Excel, and e-mail
Benefits
- Paid time off
- Medical, dental, and vision coverage
- Retirement savings plans
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