Customer Service Specialist - Charlotte

West Shore Home
Any Location, NC
Category Customer Service
Job Description
As a Customer Service Specialist at West Shore Home, you will support all customer service-related functions in your assigned branch and provide a 5-star experience to customers.

Requirements

  • Handle high volume inbound and outbound calls, quickly establishing relationships with our customers.
  • Respond to customer requests for support due to issues relating to products previously installed.
  • Report customer escalations/emergencies directly to the General Manager and Customer Service Manager.

Benefits

  • Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
  • 401(k) plans with company match
  • HSA plan with company match
  • Paid holidays and paid time off (PTO)
  • Employee Referral Program
  • Employee Discount Program
  • Paid training and unlimited professional growth potential
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