Role OverviewCustomer Service Specialist based in Orlando, Florida, working for Massey Services, a large and respected service company. The role involves answering customer calls, resolving inquiries, and scheduling services.
What You Will Do
Answering incoming customer calls, resolving customer inquiries, requests, and scheduling service. High volume of outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments.
Why It Might Be a Fit
The company offers a complete benefits package, including medical and dental, 401(k) retirement plan, paid vacations, and more. The role requires strong problem-solving skills, excellent computer and typing skills, and time management talent.
Requirements
- High School Diploma or GED at a minimum
- Previous experience with customer service on the phone
- Strong problem solving skills
- Excellent computer, typing, and 10-key skills
- Time management talent and a sense of urgency
Benefits
- Medical & Dental
- 401(k) retirement plan
- Paid vacations
- Sick days
- Holidays
- Tuition reimbursement
- Direct deposit
- Short & long term disability
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