Role OverviewThe Customer Service Specialist supports patient care by accurately capturing and verifying demographic and insurance information through both in-person and telephone interactions.
What You Will Do
Schedules patient procedures, secures necessary authorizations, and maintains complete and organized patient records, all while providing exceptional customer service.
Why It Might Be a Fit
Requires strong interpersonal and customer service skills, ability to handle sensitive information with confidentiality, and proficiency in using registration systems and insurance verification tools.
Requirements
- 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions
- 0-2 years of experience in a customer service role
- Knowledge, Skills and Abilities: Strong interpersonal and customer service skills, ability to handle sensitive information with confidentiality, proficiency in using registration systems and insurance verification tools
Benefits
- Competitive pay
- Medical, dental, vision, and life insurance coverage
- Generous PTO and extended illness benefits
- 401(k) with company match
- Career development, learning opportunities, and advancement pathways
- Licensure and certification reimbursement for eligible roles
- Student Loan Support
- Employee rewards and recognition programs
- Pet insurance, identity protection, and legal insurance
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