Customer Service Specialist I

The Customer Service Specialist I serves as liaison between Quantix and the customers' orders, ensuring accurate and timely execution of the order management process. They provide one-on-one service to customers, communicating their daily needs and providing key information to prevent and solve issues.

What You Will Do

Communicate clearly and effectively with customers and internal departments, handle customer orders, requests, and special requirements, and complete incident and nonconformance reports as required.

Why It Might Be a Fit

Must work well in a team environment, communicate clearly, and demonstrate sound reasoning and judgment when investigating and solving problems.

Requirements

• Excellent problem-solving, organizational, time management, and analytical skills
• Outstanding communication abilities with both external and internal customers
• Proficient in Microsoft Word and Excel
• Ability to learn and become proficient with required systems and other web-based operations platforms
• Self-motivated, with the ability to perform duties independently with minimal supervision