Customer Service Specialist I

The Customer Service Specialist I is responsible for handling and resolving incoming phone calls from patients, insurance carriers, and/or physician offices. The role involves collections of outstanding patient balances, establishing payment arrangements, updating patient and guarantor accounts with new demographic and insurance coverage information.

What You Will Do

Handle large volumes of calls, perform work in a timely manner, collect payments, handle customer inquiries, disputes, and complaints, and update patient profiles.

Why It Might Be a Fit

The ideal candidate will demonstrate professional and courteous behavior, have a minimum of 6 months' experience in a physician billing or third-party payer environment, and possess knowledge of medical terminology and electronic billing systems.

Requirements

• High school graduate or GED certificate
• A minimum of 6 months' experience in a physician billing or third-party payer environment
• Must demonstrate an understanding of contracts, insurance benefits, exclusions, and other billing requirements
• Knowledge of medical terminology and electronic billing systems is preferred

Benefits

• Healthcare
• Paid Time off
• Various other benefits