Role OverviewThe Customer Service Specialist serves as a key member of the Customer Operations team, providing exceptional customer service and operational support to ensure efficient branch operations and a positive customer experience. This position is responsible for supporting multiple operational functions, including customer communications, order processing, scheduling, purchasing, billing support, inventory coordination, shipping and receiving, and general administrative activities.
What You Will Do
Serve as the first point of contact for customers, vendors, and visitors. Answer and direct incoming calls using a multi-line telephone system. Respond to customer inquiries professionally and resolve issues in a timely manner. Build and maintain positive relationships with customers and vendors.
Why It Might Be a Fit
Three (3) to seven (7) years of experience in customer service, office administration, or customer operations. Proficient in Microsoft Office applications, including Outlook, Word, and Excel. Excellent verbal and written communication skills. Strong organizational and time management skills.
Requirements
- Three (3) to seven (7) years of experience in customer service, office administration, or customer operations
- Proficient in Microsoft Office applications, including Outlook, Word, and Excel
- Excellent verbal and written communication skills
- Strong organizational and time management skills
Benefits
- Medical
- Dental
- Vision
- 401K
- PTO
- Holiday Pay
- Education Incentives
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