Customer Service Specialist

The Customer Service Specialist is responsible for providing exceptional customer service to taxpayers and the public regarding state tax inquiries, payments, child support, or other related services. This position involves assisting customers both in person and via phone, email, and other communication channels.

What You Will Do

Provide high-quality customer service by responding to taxpayer and customer inquiries, explaining tax laws, payment processes, child support services, and related issues. Assist customers with the completion of tax and other forms, tax filing procedures, and understanding their tax or child support obligations in a professional and courteous manner.

Why It Might Be a Fit

The successful candidate will be skilled in problem-solving, possess a strong understanding of state tax policies and procedures or child support policies and regulations, and deliver timely and accurate information to resolve issues.

Requirements

• A high school diploma.
• Demonstrated ability to interact professionally and courteously with taxpayers and customers, ensuring positive experiences even in challenging or stressful situations.
• Strong interpersonal skills are essential for building rapport and trust with customers.
• Excellent verbal and written communication skills, including the ability to explain complex tax or child support regulations in a clear, concise, and understandable manner.
• Ability to actively listen to customers and respond empathetically to their concerns.
• Ability to assess situations, identify issues, and provide solutions or guidance.
• Strong critical thinking skills to resolve discrepancies, answer questions accurately, and troubleshoot taxpayer problems efficiently.
• Meticulous attention to detail in documenting taxpayer information, processing payments, and ensuring accuracy in all aspects of customer service and record-keeping.
• Ability to handle sensitive taxpayer information with discretion and adhere to confidentiality requirements.
• Demonstrated integrity in all customer service interactions.

Benefits

• Anticipated Starting Salary: $39,171
• Salary Range: $39,171 - $57,973