Role OverviewThe Customer Service Specialist is responsible for providing exceptional customer service to taxpayers and the public regarding state tax inquiries, payments, child support, or other related services. This position involves assisting customers both in person and via phone, email, and other communication channels. The successful candidate will be skilled in problem-solving, possess a strong understanding of state tax policies and procedures or child support policies and regulations, and deliver timely and accurate information to resolve issues.
What You Will Do
Provide high-quality customer service by responding to taxpayer and customer inquiries, explaining tax laws, payment processes, child support services, and related issues. Assist customers with the completion of tax and other forms, tax filing procedures, and understanding their tax or child support obligations in a professional and courteous manner.
Why It Might Be a Fit
The successful candidate will be skilled in problem-solving, possess a strong understanding of state tax policies and procedures or child support policies and regulations, and deliver timely and accurate information to resolve issues. The position requires excellent verbal and written communication skills, including the ability to explain complex tax or child support regulations in a clear, concise, and understandable manner.
Requirements
- A high school diploma
- Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series.
Benefits
- Anticipated Starting Salary: $39,171
- Salary Range: $39,171 - $57,973
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