Role OverviewThe Customer Service Specialist will be part of the Call Center team, answering customer calls in a professional and courteous manner, solving issues, and creating complete customer satisfaction. The role involves developing a positive line of communication with customers and leadership, maintaining a professional demeanor, and recording notes related to every call taken. The Specialist will also be responsible for reshipping products, refunding issues, and contacting customers regarding address issues.
What You Will Do
The main day-to-day responsibilities of the Customer Service Specialist include answering customer calls, resolving issues, and creating complete customer satisfaction. The Specialist will also be responsible for reshipping products, refunding issues, and contacting customers regarding address issues.
Why It Might Be a Fit
The ideal candidate will be fluent in French and English, have excellent interpersonal and customer relation skills, and the ability to analyze and solve problems. The candidate should also be able to work under stress, communicate effectively, and work independently and professionally.
Requirements
- Fluent in French and English
- Exceed average performance on Company/Department metrics
- Typing 40 wpm
- Ability to analyze and solve problems
- Interpersonal and customer relation skills
- Ability to work under stress
- Communicate effectively with individuals in person and by phone
- Ability to work independently and professionally
Benefits
- Comprehensive benefits package
- Competitive wage
- Bonus incentive program
- Longevity bonus
- Company parties and discounts
- Open-door policy
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