Customer Service Specialist

This is a responsible professional position involved in interviewing customers and employer contacts within a Local Workforce Development Board (LWDB). The position requires excellent verbal and written communication skills, working knowledge of Microsoft applications, and ability to deal with the public in an effective manner. The role involves providing customer service, interviewing customers, and conducting initial assessments of customer needs.

What You Will Do

The position involves interviewing customers, conducting initial assessments of customer needs, and providing services or referrals as appropriate. The specialist will also evaluate education, training, and experience to properly register applicants in computer systems, provide instructions and assistance to customers, and refer applicants to available job openings and/or training opportunities.

Why It Might Be a Fit

The position requires excellent communication skills, ability to work independently, and ability to understand and apply applicable rules, regulations, policies, and procedures. The role involves working collaboratively with others, utilizing problem-solving techniques, and making presentations in group or individual settings.

Requirements

• Ability to promote and market the career center system
• Excellent verbal and written communication skills
• Working knowledge/proficiency using Microsoft applications (Word, Excel, and Power Point)
• Ability to deal with the public in an effective manner and provide excellent customer service
• Ability to establish and maintain effective working relationships with others
• Ability to understand and apply applicable rules, regulations, policies, and procedures
• Ability to record, collect, evaluate, and analyze data
• Ability to work independently by planning, organizing, and coordinating work assignments
• Ability to listen effectively
• Ability to read and understand reports, documents, and other written materials
• Ability to utilize problem-solving techniques
• Ability to make presentations in group or individual settings
• Ability to work as part of a team

Benefits

• State Group Insurance coverage options
• Retirement plan options, including employer contributions
• Nine paid holidays and a Personal Holiday each year
• Annual and Sick Leave Benefits
• Student Loan Forgiveness Program (Eligibility required)
• Flexible Spending Accounts
• Tuition Fee Waivers (Accepted by major Florida colleges/universities)
• Ongoing comprehensive training provided
• Career Growth
• Highly skilled, professional environment