Role OverviewThe Customer Service Specialist position involves performing daily office tasks, including greeting callers on the phone, addressing issues, and providing assistance to callers. The role is essential to the city, and the specialist will be responsible for referring callers to services or resources at other agencies or organizations. The specialist will also perform clerical or data entry duties, work with various software programs, and participate in payroll functions, bookkeeping, and accounting procedures.
What You Will Do
The main day-to-day responsibilities of the Customer Service Specialist include answering phone calls, processing requests, and maintaining a warm and friendly demeanor. The specialist will also perform tasks such as data entry, bookkeeping, and accounting procedures.
Why It Might Be a Fit
The city is seeking a dedicated Customer Service Specialist who is attentive to detail, enjoys working as part of a team, and has excellent oral and written communication skills. The role offers competitive pay, great benefits, and opportunities for advancement.
Requirements
- High school diploma, GED or equivalency
- One (1) year of related work experience in customer relations
- Current valid class 'C' driver's license from the Texas Department of Public Safety
- Bilingual English/Spanish
Benefits
- Paid holidays
- Paid time off (PTO)
- Life & ADD insurance
- Retirement plan with a 7% employee contribution and a city match of 2 to 1
- 100%-paid medical insurance
- 100%-paid dental insurance with optional dependent coverage
- Workers compensation
- Family and Medical Leave Act (FMLA)
- Employee assistance program (EAP)
- Healthy lifestyle program
- Access to Active Edinburg fitness centers
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