Role OverviewJoin a team that is passionate about delivering an exceptional patient experience from the very first interaction. We are seeking a Customer Service Specialist who thrives in a fast-paced healthcare environment and enjoys helping patients, families, physicians, and staff navigate the surgical experience with confidence and compassion.
What You Will Do
Serve as a welcoming and supportive resource for surgical patients and their families, assist with coordinating and directing patient flow throughout the surgical process, address patient concerns, and communicate effectively with patients, physicians, and hospital departments.
Why It Might Be a Fit
We're looking for a patient-focused personality with a positive, enthusiastic attitude, strong communication and interpersonal skills, ability to remain calm, professional, and compassionate in a fast-paced environment, excellent problem-solving and customer service abilities, and strong organizational skills and attention to detail.
Requirements
- High school diploma or equivalent required
- Associate degree preferred
- Previous customer service experience preferred, but not required
- Healthcare experience is a plus, but not required
Benefits
- Medical
- Dental
- Vision
- 403(b) Retirement Savings Plan
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Paid Time Off (up to 5 weeks to start)
- Life Insurance
- Extended Leave Plan (ELP)
- Family Care (childcare, elder care, pet care)
- Paid Parental Leave
- Pet Insurance
- Car Insurance
- Educational Benefits including tuition reimbursement & monthly payments to help pay down any graduated school debt
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