Role OverviewProvide exceptional service through both inbound and outbound communications, supporting customers and working closely with internal teams to ensure high-quality experience.
What You Will Do
Answer phones, chat, social media, or email, work with customers daily, ask probing questions, ensure accurate account maintenance, and utilize techniques to reach resolutions for customers.
Why It Might Be a Fit
Must have exceptional customer service and negotiation skills, strong organizational skills, and excellent written and verbal communication skills.
Requirements
- High School Diploma or equivalent
- 1 or more years of customer service experience
- Exceptional customer service and negotiation skills
- Strong organizational skills with typing and data entry experience
- Excellent written and verbal communication skills
- Proficient in Microsoft Office including Excel, Word, and Access
- Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States
Benefits
- Comprehensive Health Coverage
- Income Protection
- Financial Wellness
- Time Off & Family Support
- Wellness & Assistance Programs
- Employee Perks
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