Customer Service Specialist

The Customer Service Specialist attends to the needs of all clinic patients, answering incoming phone calls in a pleasant voice and greets patients in a friendly and professional manner. S/he is helpful and empathetic with patient concerns and problems, referring patients to other clinic staff as appropriate. Works and communicates with clinic providers and staff to exceed the needs and expectations of patients and other health care organizations.

What You Will Do

Answers incoming phone calls, greets patients, and refers patients to other clinic staff as appropriate.

Why It Might Be a Fit

Must be helpful and empathetic with patient concerns and problems, and have good verbal and written communication skills.

Requirements

• High school diploma or GED
• 2-3 years experience in a physicians clinic/practice
• Good verbal and written communication skills
• Ability to communicate in a friendly, courteous, and professional manner