Role OverviewAs a Customer Service Specialist, you'll be the first point of contact for new and returning customers and an important voice of Redbarn. Every conversation is an opportunity to listen, help, build trust, and create a positive experience for a pet parent and the pet they love. You'll support customers across phone, email, chat, SMS/Text, reviews, social media, and third-party platforms. You'll assist with orders, products, subscriptions, accounts, shipping, returns, and other customer needs.
What You Will Do
You'll take ownership of customer questions and concerns from first contact through resolution with empathy, care, and follow-through. You'll build meaningful customer connections through personalized, solution-focused interactions. You'll engage customers on social media through comments, messages, questions, and concerns.
Why It Might Be a Fit
We're looking for someone who genuinely enjoys helping people and pets, takes ownership of finding solutions, and understands that great customer service goes beyond simply answering a question. Our Customer Service Specialists are problem-solvers, relationship-builders, pet advocates, and champions for our customers.
Requirements
- Customer & Pet Obsession
- Attention to Detail
- Problem Solving
- Customer Service
- Teamwork & Communication
- Judgment
- Planning and Organizing
- Quality
- Safety and Security
Benefits
- Medical, Dental, and Vision Insurance
- 401(k) with a company match
- Flexible/Health Spending Accounts
- Voluntary Benefits
- Pet Insurance
- Life and Accidental Death & Dismemberment Insurance
- LTD Insurance
- Paid Vacation / Paid Sick / Paid Holidays
- Employee Pet Food Discounts
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