Role OverviewAs a Customer Service Specialist, you'll be the first point of contact for new and returning customers and an important voice of Redbarn. Every conversation is an opportunity to listen, help, build trust, and create a positive experience for a pet parent and the pet they love. We're looking for someone who genuinely enjoys helping people and pets, takes ownership of finding solutions, and understands that great customer service goes beyond simply answering a question.
What You Will Do
Support customers across phone, email, chat, SMS/Text, reviews, social media, and third-party platforms. Assist with orders, products, subscriptions, accounts, shipping, returns, and other customer needs. Take ownership of customer questions and concerns from first contact through resolution with empathy, care, and follow-through.
Why It Might Be a Fit
We're looking for someone who is customer and pet obsessed, has attention to detail, is a problem solver, and has excellent customer service skills. You should be able to work independently, be adaptable, and have a growth mindset.
Requirements
- High school diploma or equivalent required
- Previous customer service or other customer-facing experience is preferred
- Ability to communicate clearly, professionally, and effectively in both written and verbal interactions
- Ability to perform basic mathematical calculations accurately
- Ability to use sound judgment, available information, and established resources to identify and resolve customer needs
Benefits
- Medical, Dental, and Vision Insurance
- 401(k) with a company match
- Flexible/Health Spending Accounts
- Voluntary Benefits
- Pet Insurance
- Life and Accidental Death & Dismemberment Insurance
- LTD Insurance
- Paid Vacation / Paid Sick / Paid Holidays
- Employee Pet Food Discounts
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