Role OverviewWe are seeking a Customer Service Specialist to provide excellent customer service to our accounts. The successful candidate will have 1+ years of customer service or call center experience and be able to communicate effectively via email or chat. The role requires the ability to multitask and work onsite.
What You Will Do
The primary responsibilities of this role include answering calls in a timely manner, processing orders from phone calls or emails, and completing reports as assigned. The successful candidate will also be expected to demonstrate 100% follow through in every commitment to provide one call resolution.
Why It Might Be a Fit
To be successful in this role, you will need to be able to type at a minimum of 35 wpm and communicate effectively via email or chat. You will also need to be able to multitask and work onsite during the hours of 6-3pm or 7-4pm PT.
Requirements
- 1+ years customer service or call center experience
- Type at a minimum of 35 wpm
- 10 key by touch
- Able to communicate via email or chat in a professional manner
- Able to multitask
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