Customer Service Specialist

West Shore Home is hiring a Customer Service Specialist to support our Lexington branch. In this role, you’ll work directly with customers to resolve post-installation service needs, coordinate service appointments, and deliver a high-quality customer experience.

What You Will Do

Handle inbound and outbound customer calls, assist customers with post-installation service requests, schedule service appointments, and communicate schedule updates and service timelines to customers.

Why It Might Be a Fit

Strong communication and customer service skills, ability to work independently and stay organized, positive, solution-oriented mindset, comfortable managing multiple tasks in a fast-paced environment.

Requirements

• Strong communication and customer service skills
• Ability to work independently and stay organized
• Positive, solution-oriented mindset
• Comfortable managing multiple tasks in a fast-paced environment

Benefits

• Paid training
• Medical, Dental, and Vision insurance
• 401(k) with company match
• PTO and paid holidays
• Employee discounts and referral program
• Career growth opportunities