Role OverviewAs a Service Specialist, you’ll be the friendly, knowledgeable voice our customers rely on—whether over the phone or through other channels. You’ll play a vital role in delivering exceptional service experiences that are informative, solution-focused, and genuinely human.
What You Will Do
You’ll be empowered to solve problems, answer questions, and guide individuals with empathy, professionalism, and strong technical skills.
Why It Might Be a Fit
We’re looking for someone who brings a deep sense of accountability and integrity to every interaction.
Requirements
- Clear, friendly, and professional communication skills in both verbal and written communication
- Highly detail-oriented, with strong follow-through and a commitment to delivering exceptional customer experiences
- Organized and deadline-driven, with a proven ability to manage tasks efficiently and stay on track
- Motivated and growth-minded, with a strong desire to excel and continuously develop new skills
- Comfortable navigating multiple systems and tools, with the ability to quickly learn new technologies and processes.
- Bilingual (English/Spanish) skills are preferred, but not required, to provide inclusive, accessible, and effective service to all customers.
- Authorized to work for any employer in the United States
- Ability to pass a criminal background check
- High school diploma or general education degree (GED) with customer service-related experience preferred
Benefits
- Medical, dental and vision plans
- 8% 401k match
- Tuition reimbursement plan
- Professional development plans
- Employee-led communities
- Vacation and sick time from the very first day
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