Customer Service Specialist

The Customer Service Specialist will provide administrative support to the sales team, interact with internal and external customers, and ensure the correct processing of client orders and on-time delivery.

What You Will Do

The role involves working with clients and departments within the organization to ensure client orders, delivery slips, and invoices are processed correctly and on-time. The Specialist will also coordinate with commercial operations and financial colleagues to handle purchase orders, track customer orders, and maintain records on systems.

Why It Might Be a Fit

To be successful in this role, you will need a Bachelor's degree in business administration or similar, 2+ years of work experience in customer service or order processing, and strong reporting, service, and detail-oriented skills.

Requirements

• Bachelor's degree in business administration or similar
• 2+ years of work experience in customer service or order processing department
• Reporting skills
• Service and detail orientated
• Solid understanding of product and service portfolio
• Solid understanding of early stage drug development and more specifically experience of working with large molecules and biosimilars is desirable
• Good communication and teamworking skills
• Proven software skills, e.g. Microsoft Office, SAP and any field management software

Benefits

• Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
• Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
• Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
• Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”
• Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
• Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.
• Retirement Savings Plan: 401 k (with generous company match)
• Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
• Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate
• Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service