Role OverviewThe Customer Service Specialist acts as the first point of contact between the company, customers, and partners, providing product and services information, resolving problems, and managing orders, calls, and e-mails.
What You Will Do
Manage incoming orders, calls, and e-mails, provide accurate information, manage customer concerns, and keep detailed records of customer interactions.
Why It Might Be a Fit
The ideal candidate will have 5-7 years of customer support experience, knowledge of 3PL/4PL service providers, and familiarity with CRM systems and practices.
Requirements
- Bachelor's degree preferred
- Proven customer support experience or experience as a client service representative (5-7 years preferred)
- Experience with and knowledge of 3PL/4PL service providers (including shipping, trucking, rail)
- Operational and/or Logistics background is advantageous
- Familiarity with CRM systems and practices
- Interpersonal skills
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
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