Customer Service Specialist

West Shore Home
Any Location, PA
Category Customer Service
Job Description
As a Customer Service Specialist at West Shore Home, you will support all customer service-related functions in your assigned branch, providing a 5-star experience, diagnosing product problems, and scheduling service visits for all customers that require post-installation services.

Requirements

  • Handle high volume inbound and outbound calls, quickly establishing relationships with our customers.
  • Respond to customer requests (phone, email, website, other company employees) for support due to issues relating to products previously installed.
  • Report customer escalations/emergencies directly to the General Manager and Customer Service Manager.
  • Order necessary parts through manufacturers and schedule service visits when needed.
  • Keep customers aware of any service-related schedule changes.

Benefits

  • Comprehensive Health Insurance options
  • 401(k) plans with company match
  • HSA plan with company match
  • Paid holidays and paid time off (PTO)
  • Employee Referral Program
  • Employee Discount Program
  • Paid training and unlimited professional growth potential
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