Role OverviewThe Customer Service Supervisor is responsible for supervising and leading a team of customer service agents to ensure a smooth and efficient passenger experience. This role involves overseeing check-in and boarding processes, addressing passenger inquiries and concerns, and upholding compliance with airline policies and safety regulations.
What You Will Do
Responsibilities include overseeing daily operations, monitoring and evaluating performance, addressing escalated customer complaints, training and mentoring staff, and maintaining up-to-date knowledge of flight information and airport services.
Why It Might Be a Fit
The ideal candidate will have 5 years of customer service experience, 2 years of customer service lead experience, and knowledge of the aviation industry. They will be able to communicate effectively, work in a fast-paced environment, and be flexible to work various shifts.
Requirements
- 18 years of age or older
- Legally authorized to work in the country of employment
- Valid driver's license
- Effective communication in English (reading, writing, speaking)
- 5 years of customer service experience
- 2 years of Customer Service Lead experience
- Knowledge of the Aviation Industry
- Ability to access and interpret information in print and electronically
- Pass a background check and drug screen
- Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
Benefits
- 401(k) with matching
- Health, dental, vision, and life insurance
- Paid time off
- Growth opportunities
- More (*Benefits may vary based on eligibility)
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