Customer Service Supervisor - STS Airport

PrimeFlight
Santa Rosa, CA
Category Customer Service
Job Description
The Customer Service Supervisor leads and supports a team of agents to ensure efficient passenger services, oversee check-in and boarding, resolve issues, enforce airline policies, and promote excellence through training and collaboration across airport operations. The role involves overseeing daily operations, monitoring agent performance, addressing customer complaints, and training staff in best practices.

Requirements

  • 18 years of age or older
  • Eligible to work in the United States
  • Must have a valid state-issued driver’s license with an acceptable driving record
  • Communicate effectively in English (reading, writing, speaking)
  • 5 years of customer service experience
  • 2 years of Customer Service Lead
  • Knowledge of the Aviation Industry
  • Ability to access and interpret information in print and electronically, including the use of electronic devices
  • Effectively communicate with colleagues and clients, both in-person and through electronic means
  • Pass a background check and drug screen
  • Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)

Benefits

  • 401(k) with matching
  • Health, dental, vision, and life insurance
  • Paid time off
  • Growth opportunities
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