Role OverviewWe are seeking an experienced Customer Service Supervisor to lead our contact center operations during a period of rapid growth. This leader will oversee customer support operations for a geographically dispersed network of locations across the country, ensuring exceptional customer experiences, operational excellence, and continuous process improvement.
What You Will Do
Lead the day-to-day operations of the customer service contact center to consistently achieve customer satisfaction and service level goals. Develop and execute customer service strategies that align with organizational objectives.
Why It Might Be a Fit
The ideal candidate will have 10+ years of contact center or customer service leadership experience, including at least 4 years managing multi-site operations, and a passion for delivering exceptional customer experiences.
Requirements
- Bachelor's degree in Business, Finance, or a related field
- 10+ years of contact center or customer service leadership experience
- 4+ years of managing multi-site operations
- Experience with cloud-based Contact Center platforms
- Strong analytical and problem-solving skills
- Deep understanding of contact center best practices, workforce management, and customer experience
- Excellent organizational, leadership, and communication skills
Benefits
- Competitive rate of pay
- Generous benefits program
- Medical, Dental, life, vision, short-term disability, and long-term disability insurance program
- Paid vacation time
- Paid sick time
- Paid holidays
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