Role OverviewThe Customer Service Supervisor/HR Designee is responsible for coordinating quality care and customer service to our valued clients by assigning them with the appropriate staff, scheduling client services, identifying problem situations, and problem solving to strive for optimal outcomes. The CSS/HR will also provide support to the local branch in various aspects of employee recruitment, screening, hiring, record keeping and compliance.
What You Will Do
Understands and ensures adherence to the agreed plan of care for each client in your caseload, facilitates communication between the client's circle of care, monitors and escalates changes in client's plan of care, services or condition, and ensures proper documentation and record-keeping for agency payers.
Why It Might Be a Fit
The ideal candidate will have excellent customer service skills, experience working with the public in a friendly and professional manner, and general knowledge in the areas of employment laws, human resources processes and procedures, data entry, and client support services.
Requirements
- High school diploma or GED
- Two or more years of community service, client service or staffing experience
- Two or more years of general office and computer experience
- One to two years of Human Resources with high volume recruiting experience
- One to two years in a supervisory role
- Prior experience delivering services to the elderly, disabled, or developmentally disabled
Benefits
- Pay: $18.00 - $20.00 per hour
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