Customer Service Supervisor

Wawa
Wilmington, OH
Category Customer Service
Job Description
Role Overview

As a Customer Service Supervisor, you will support store operations, deliver excellent customer service, and lead a team to achieve sales and performance goals.

What You Will Do

Deliver outstanding customer service, resolve inquiries, lead and motivate Associates, and manage cash processes, inventory, and store safety.

Why It Might Be a Fit

This role requires strong customer service, relationship-building, and communication skills, with supervisory experience in retail or food service environments a plus.

Requirements

  • High School Diploma or GED equivalent
  • Must be 18+ years old with reliable transportation
  • Flexible availability to work various shifts, including weekends, and holidays
  • Supervisory experience in retail or food service environments (ideally)
  • Strong customer service, relationship-building, and communication skills

Benefits

  • Medical, dental, vision, and mental health benefits
  • ESOP (Employee Stock Ownership Plan)
  • 401(k) + matching
  • Education Assistance Program
  • Store discounts
  • Paid time off
  • Paid parental leave
  • Access to additional benefit and wellness programs
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