Role OverviewResponsible for coordinating activities of various types of service agents providing customer support services. Supervises and develops a world-class customer service team. Answers customer questions, handles complaints, and maintains database records.
What You Will Do
Supervise and develop customer service agents, specialists, and coordinators. Handle customer complaints, maintain database records, and monitor productivity of agents.
Why It Might Be a Fit
Must be capable of performing all essential functions with or without a reasonable accommodation. Prefer 0-2 years of related supervisory experience. Exceptional interpersonal and analytical skills required.
Requirements
- Bachelor's degree or equivalent
- 0-2 years of related supervisory experience
- Exceptional interpersonal and analytical skills
Benefits
- Benefits, programs, and eligibility may vary by location and division
- Information regarding DSV’s benefits offerings available through the DSV Benefits Showcase
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